How can Call Reporting
help your business?
Employee and Customer Service Improvement
If you’ve ever heard an employee on the phone and wished that you play the call back to them then Call Recording is the perfect application for your business. You can listen to each and every call, allowing you to further train your employees whatever role they may be in.
Common uses include sales teams, customer support and maintenance team, all of which can benefit greatly to being taught what to say in a given situation to get the best possible outcome.
Taking a phone call on someone else’s behalf is a common part of business life. You can now take the hassle out of note taking thanks to Call Recording.
Instead of passing a piece of paper to your colleague, you can now simply forward the call recording to their e-mail address, allowing them to take any necessary action.
Dispute Resolution and Protection
Is you’re in a dispute with a supplier or a customer over what has been promised, call recording can be a perfect way to resolve the dispute. By listening back to the call you immediately understand what has been said, removing any uncertainty.
In a similar way to resolving disputes, using this software also means that you can ensure you get every phone order right, first time. Simply listen back to your sales calls to ensure the right products, in the right quantities, are placed into each order.
UK Call Recording Laws
To use the software legally, you must ensure that you are:
- Playing a message on your auto-attendant to inform the caller that calls are being recorded;
- Putting a notice on your website to inform people of your call recording policy
- Putting a note in any e-mail footer informing them the calls are recorded
It might also be worth noting that FCA regulated companies must record their calls as standard practice to comply with their regulations.